Many work situations involve individuals who can test our patience and push our buttons: colleagues, clients, and community members. You may need to set limits, deliver disappointing information, or respond to someone who is uncertain, upset, disrespectful, or increasingly overwhelmed. This seminar will help you acquire skills to get your points across more effectively, achieve better outcomes, and strengthen relationships in a variety of settings. Led by a psychologist with 30 years of experience helping people understand diverse personalities and work through differences, you’ll learn how to:

— Recognize the needs and concerns underlying confounding behavior, including when mental-health factors or other personal challenges may be contributing to a person’s response.
— Communicate disappointing information or provide an explanation to someone when assistance, resources, or decisions are outside your role.
— Prepare for challenging conversations by considering all sides, clarifying goals, processing emotions, and planning delivery.
— Encourage greater cooperation and respect while establishing appropriate boundaries with superiors, colleagues, opposing counsel, clients, and members of the public.
— Remain composed during emotionally charged interactions and guide conversations toward clearer understanding, pragmatic next steps, and more productive outcomes.

Develop practical strategies for responding with compassion, clarity, and confidence—without losing your cool.

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Oregon judges and their lawyer staff, 50-year OSB licensees, and Active Pro Bono OSB licensees—please call the OSB CLE Service Center at (503) 431-6413 or toll-free at (800) 452-8260, ext. 413, to register.

Please note that it may take up to 30 days after you complete this seminar for it to appear on your online MCLE Compliance Report at www.osbar.org.